Employer: GotPhoto
GotPhoto is growing and bringing in new clients every day.
This is your opportunity to become an important part of our growing Customer Service Team within an innovative and fun Saas-startup!
Within this role, your customer retention and relationship-building skills will be developed: you will be the first point of contact for our customers and deal with all aspects of our client’s account via phone and Email.
Through this role, you will gain excellent product and feature knowledge.
This is a fully remote position: you must be located and resident in Colorado, Florida, Oregon, Pennsylvania, South Carolina, Texas, or Virginia.
YOUR ROLE
- You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution
- Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience
- On a typical day, you will support GotPhoto clients through phone and email communication
- You will also assist new clients with onboarding and existing clients with best practices
- You will collaborate with each member of the Customer Care and Success team in addition to each department of GotPhoto at every level
SKILLS WE ARE LOOKING FOR
- Excellent communication skills in both verbal and written forms.
- Ability to adapt quickly to a changing environment and handle multiple priorities
- Good listening skills and the ability to communicate under pressure
- Ability to work collaboratively with a team and independently in a remote environment
- Basic understanding of technology and willingness to learn
WITH US, YOU CAN LOOK FORWARD TO THIS
- Be part of an international team with an established brand in Europe and strong growth in the USA
- Everyone has the same opportunities to grow and learn
- You have 1: 1 with your team leader and development meetings every six months
- You have access to a learning budget of at least 500USD for training and coaching
- Flexible working hours and unlimited holiday leave
Connect – inside and outside of work through regular team events, knowledge sharing, and team holidays
Subsidized fitness membership with Urban Sports in the EU and Classpass in the US