Employer: Dell Technologies
Aligns with product and functional business units representing the voice of customer/partner and the voice of the business. Challenges existing processes based on industry best practices; enhances these for the benefit of all. Responsible for advocating for customer experience within the company or line of business. Aligns the business to form an outside perspective, where the customer plays the central role. Engage with all people who either directly or indirectly impact customers. Act as a subject matter expert around latest trends as well as proven practices related to customer experience and facilitates change in the hearts and minds of leaders and employees to implement related initiatives. Design and implement customer engagement programs and a variety of support tools and channels.
Join us as a Customer Advocacy Consultant on our Customer Advocacy team in the United States (remote) to do the best work of your career and make a profound social impact.
What you’ll achieve
As a a Customer Advocacy Consultant, you will support Dell’s worldwide Customer Experience and Advocacy strategy using fact based analysis and insights Identifies and evaluates segment and region specific strategies, using qualitative and quantitative research. You will also research market and competitive trends to influence decision making Executes CXO and customer engagements that accelerate relationships and build loyalty, which will enable Executive and customer communications, collaborating across the business for streamlined messaging. You will also supports relationships with internal business partners to align priorities and maximize outcomes for our customers.
You will:
- Advocate and amplify the end to end set of CCO priorities
- Be aware of industry trends, business conditions and internal processes and practices to meet project/program delivery requirements
- Provide strategic direction for and managing certain customer satisfaction programs
- Oversee multiple products, programs, and complex business processes representing the voice of customer, business or third party partners, operations analysts and data scientists
- Provide work direction, training and development of team members; may oversee efforts of multiple teams
- Influences business unit leaders across the enterprise to take action by building and sustaining alliances and mechanisms to identify and drive solutions to improve our customer experience
- Analyze business processes and developing improvement opportunities through structured problem solving techniques
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Possesses operational command of the business,
- Ability to work effectively with senior management,
- Consultative skills,
- Ability to influence others to achieve results,
- Cross-Functional skill,
- Vendor management skills
Education and Experience:
- Typically requires 12+ years of related experience in a professional role with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.