About Online Services and Educational Outreach
In pursuit of SIUE’s mission to be a community that is dedicated to expanding knowledge to shape a changing world, our office offers a variety of personal and professional development opportunities. We work across credit, certificate and non-credit programs and provide a wide array of opportunities to engage in continuing education for career enhancement or simply for enjoyment.
The Coordinator-Prospective Student Engagement serves as primary point of contact for all prospective online undergraduate degree program students. This position collaborates with the online student services team to ensure an optimal online student experience that results in increased enrollment yield and offers coaching and other relevant information regarding online SIUE programs. This position manages a phone queue, email account, text messaging efforts, web inquiry submissions, and other inquiry modalities for centralized communication with prospective online undergraduate degree program students. The Coordinator provides exemplary and first-in-class communication and shares relevant, accurate and thorough programmatic information that enables prospective online students to make an informed decision.
Benefits Package
SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at percentage of appointment) including:
*Medical, dental and vision insurance;
*University tuition waivers (full-time receive 100% waiver of tuition)
*Life insurance;
*SURS retirement plan;
*Supplemental retirement savings plans;
*Paid vacation and sick leave accrual;
*Generous holiday schedule/paid holidays;
*WorkLife programs;
*Employee Assistance Program (mental health and wellness);
*Employee discounts (local and national retailers);
*Flexible Spending Account Program;
For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits
To Apply for this Vacancy:
This position closes to applicants at 11:59 p.m. CST on the posting end date. Candidates must upload and attach the following documentation to their application package in SIUE’s HireTouch system:
-Cover Letter
-Resume
-Unofficial academic transcripts, including those for SIUE. All candidates must provide transcripts for educational qualification verification and/or course work assessment
-List of at least three professional references with current contact information
When uploading your required documents, please ensure you attach them to the correct position using the drop-down box to label. Failure to follow this step may keep Hiring Managers from reviewing your materials. Please be sure to complete updated 2023 forms that are attached to the job located under your Applicant Profile box (refresh browser if needed). Incomplete application packages will result in a delay of review and/or non-review. Applicants will be subject to a background check and/or drug screening prior to an offer of employment. NOTE: Some positions may be represented by a union and may incur union dues.
Southern Illinois University Edwardsville nurtures an open, respectful, and welcoming climate that facilitates learning and work. SIUE is committed to education that explores the historic significance of diversity in order to understand the present and to better enable our community to engage the future. Integral to this commitment, Southern Illinois University Edwardsville strives for a student body and a workforce that is both diverse and inclusive. We strongly encourage candidates from historically underrepresented groups, including women, members of racially minoritized groups, and individuals with disabilities, to apply. For more on our Statement of Diversity, visit SIUE Mission, Goals and Plans Minimum Acceptable Qualifications:
Bachelor’s Degree
1 year of experience in a customer service focused rolePreferred Qualifications:
Exceptional communication skills; engaging telephone presence
Experience in virtual client engagement
Strong organization and time management skills
Abilty to work independently with good judgement and attention to detail
FLSA Exemption Status:
ExemptPosting Salary:
$40,992; non-negotiableLocation:
Work Week: Monday-Friday
Shift Hours: 8:00am-4:30pm
Posting Start Date: 10/26/2023
Posting End Date: 11/23/2023
Required Documents:Transcripts