Address:
Location: Austin, TX
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health, a fortune 5 company, is hiring a Carelon Client Liaison Coordinator! The Carelon Client Liaison Coordinator manages the resolution of routine to complex client issues and communicating the status of these issues to the client and internal business partners. The position is responsible for developing and distributing communication materials including client training, briefings, plan/benefit changes, etc. The Client Liaison Coordinator will act with a sense of urgency and maintain a professional demeanor and build client relationships, be independently task oriented and team minded. Willing to work 830-5pm CST.
To be successful in this role you should have:
∙ Excellent verbal and written communication skills
∙ Excellent organizational and time management skills; successfully prioritize constantly changing priorities
∙ Excellent interpersonal and collaborative skills
∙ Demonstrated ability to work independently in a fast-paced and changing work environment; operate with a strong sense of urgency
∙ Attention to detail
∙ Exercise professional judgment when analyzing and resolving client issues or concerns
∙ Creative problem solving when standard resolutions do not exist
∙ Excellent presentation skills
∙ Retrieving, listening to, and analyzing the quality of a member call
∙ Previous resolution team experience
∙ Previous client benefit experience
∙ Previous experience facilitating training
∙ Experience working with systems such as Peoplesafe, Salesforce, MedHok, Sharepoint, Excel, Live Person
Required Qualifications
– 1 plus years of Care PBM call center customer service experience.
Preferred Qualifications
– 1 year of Care PBM CARELON RX call center customer service experience.
– Experience with using Salesforce and SharePoint systems
– Bachelors Degree preferred.
Education
High School degree or equivalent GED required.
Pay Range
The typical pay range for this role is:
$17.00 – $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 08/16/2024