The Controls Field Service Technician repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues; Responsible for providing information to create service quotations; Processes service orders for customers; Executes service contracts to completion; Site manages longer term service contracts; Main service contact for strategic customer accounts.
ESSENTIAL JOB DUTIES:
- Must be able to troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
- Able to access PLC and HMI programs and use trends and other debug tools for troubleshooting purposes.
- Able to make programming changes online for retrofitting or upgrading equipment.
- Understands and can set up servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment.
- Must be able to interpret mechanical drawings and electrical and pneumatic schematics.
- Must be able to trouble shoot electrical panels.
- Operate machinery to demonstrate equipment operation and to analyze malfunctions.
- Supervise operators and maintenance workers in testing, tuning and adjusting equipment to obtain optimum operating performance.
- Advise management regarding customer satisfaction and product performance and make suggestions for product improvements.
- Consult with customers/supervisors/managers to plan layout of equipment during line moves.
- Resolve service requirements over the phone if possible.
- Work with suppliers to resolve technical issues at customers’ sites.
- Travel to both domestic and international customer locations.
- Make recommendations to repair/replace only items that require repair/replacement.
- Follow customer’s plant and safety regulations while at their facility.
- Complete in detail a Service Report for the services provided in a timely manner.
- Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required.
- Give guidance on what is a warranty/non-warranty issue.
- Responsible for keeping up with current products and equipment used at ATS.
- Be available to be on call on a rotational basis and take the lead to help non-service personnel on call at any time.
- Responsible to meet or exceed customer expectations in an efficient manner.
- Be able to make accurate equipment audits and reports.
- Instruct and direct workers in servicing and repairing equipment.
- Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
- Provide monthly reports detailing the previous month’s activities.
- Maintain or exceed department’s work utilization requirements.
- Assist other department staff as defined by the backend Service Manager.
- Maintain International Standardization Organization (ISO) standards.
- Must be familiar with NEC and NFPA 79 as well as international electrical standards.
- Full compliance with the terms and conditions within the employee signed work from home policy.
- Comply with all ATS Company policies.
Percentage of travel up to 80%
QUALIFICATIONS:
- Preferred college degree in engineering related field or equivalent experience.
- Three to six (6) years of experience in a hands-on mechanical/electrical environment.
- Proficiency in Rockwell PLC’s, HMI’s, servo control preferred.
- Must be able to work in a multi-disciplined engineering environment, often under pressure and strict time constants.
- Experience in dealing with customers to resolve problems is required.
- The ability to read drawings, reference manuals and assembly systems instruction guides is essential.
- Must have experience and be proficient with Microsoft Office suite.
- Individuals must have the ability to gain knowledge to readily determine parts of an assembly.
- Requires excellent interpersonal and commercial skills.
We are an equal employment employer. All applicants considered are subject to a pre-employment screening.
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
Being authorized to work in the U.S. is a precondition of employment. Our company is not able to provide sponsorship to candidates wanting to work legally in the United States and needing an H1-B Visa.
Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science Systems Chicago division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!! Learn more about us here!
Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.