Be the bridge between patients, families, and external providers, ensuring that every person leaving treatment at Charlie Health has a solid continuity plan and real support.
About Charlie Health
Millions of people in the United States face mental health conditions, substance use disorders, and eating disorders, but they encounter barriers to care: limited local options, long waitlists, and programs that aren’t personalized.
At Charlie Health, our mission is to connect the world to life-saving behavioral healthcare. We deliver personalized, virtual care rooted in connection—between clients and clinicians, families, care teams, and communities. By focusing on people with complex needs, we expand access to meaningful care and achieve better outcomes from the comfort of home.
Schedule
- Full-time, 100% remote position
- Shifts may include afternoons and evenings (depending on candidate availability)
What You’ll Do
- Provide consistent, high-quality treatment updates to referral providers (hospitals, schools, clinics, government agencies, etc.) regarding client progress
- Develop discharge plans for clients completing treatment, identifying aftercare resources and facilitating a smooth transition
- Maintain professional, trust-based communication with referral providers, answering questions about referred clients
- Use nationwide provider databases to locate appropriate referral options and manage referrals via providers’ preferred channels
- Follow up with clients and providers to confirm placements and ensure care continuity
- Document case management contacts, collaborate with therapists and clinical teams to keep discharge plans updated
- Partner with internal Charlie Health teams (clinical, admissions, outreach, partnerships) to ensure coordination and success
- Meet organizational performance metrics while adhering to all policies and procedures
What You Need
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- 2+ years of relevant work experience (e.g., case management, discharge planning, referral relations, admissions, healthcare outreach)
- Strong interpersonal, relationship-building, and listening skills
- Results-oriented mindset, with proven experience meeting concrete targets (KPIs)
- Excellent written and verbal communication skills
- Extreme organization and attention to detail
- Authorization to work in the U.S. and native/bilingual English fluency
- Ability to thrive in a fast-paced environment and learn quickly
- Proficiency in Salesforce and Google Suite/MS Office
Compensation & Benefits
- Base salary: $52,500–$60,000/year (adjusted based on experience and location)
- Total compensation package may also include incentive pay, discretionary bonuses, and additional Charlie Health-sponsored benefits
- Full-time employees receive comprehensive medical, dental, vision, and additional benefits
- A workplace culture built on Connection, Congruence, and Commitment
If you’re passionate about helping families transition toward healthier lives and want to make a real impact on the mental health crisis, this role gives you the opportunity to do so every day.
With care,
~Two Chicks…