Be the voice that brings clarity to confusing medical bills and insurance questions. If you’re steady under pressure, sharp with details, and like helping people find real solutions, this role puts you right where it matters.
About Ventra
Ventra is a business solutions provider supporting facility-based physicians across anesthesia, emergency medicine, hospital medicine, pathology, and radiology. They specialize in Revenue Cycle Management, partnering with private practices, hospitals, and health systems to solve complex reimbursement and revenue challenges. Their work helps clinicians stay focused on patient care while Ventra handles the billing and payment side with data-driven, transparent solutions.
Schedule
- Remote (Nationwide U.S.)
- Eastern Time shift
- High-volume contact center environment supporting patient billing needs
What You’ll Do
- Answer inbound calls about patient medical bills, insurance coverage, EOB forms, and payment arrangements
- Troubleshoot billing questions and explain next steps, timelines, and benefit coverage in plain language
- Document interactions accurately and ensure issues are properly recorded and closed
- Partner with internal teams to research denials, missing payments, and attorney-related requests
- Use multiple internal systems to resolve patient billing needs efficiently
- Support special projects and other tasks as assigned
What You Need
- Associate’s degree required (Bachelor’s preferred)
- 1+ year of customer service experience in a high-volume, fast-paced environment (healthcare call center preferred)
- Fluency in English
- Working knowledge of EOBs and a variety of insurance plans
- Familiarity with ICD-10 and CPT codes
- Strong math skills (percentages, decimals, whole numbers, fractions)
- Strong communication skills (oral, written, interpersonal) and excellent customer service instincts
- Ability to analyze and explain complex documents clearly and professionally
- Strong organization and time management skills with attention to quality standards
- Comfort applying state/federal laws, regulations, and policies in your daily work
- Team-first mindset and flexibility in a fast-paced environment
Benefits
- Performance-based incentive plan eligibility (Ventra’s Rewards & Recognition program)
- Discretionary incentive bonus eligibility per company policy
- Inclusive, equal-opportunity workplace with accommodation support as needed
Hiring teams love candidates who can keep calm, document cleanly, and move calls toward resolution. If that’s you, don’t wait.
If you’re ready to turn confusion into clarity for patients every day, this is a solid next step.
Happy Hunting,
~Two Chicks…