Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
Job Overview
Shriners Children’s is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We are hiring a bilingual Contact Center Representative to support our International Patient Program.
Under the direction of the Corporate Manager International Patient Program (Corporate Manager), the Contact Center Representative is responsible for receiving patient referral requests, documenting patient information in EMR system and responding to general questions and inquiries from prospective domestic and international patients, their families and local providers. The Contact Center Representative will be working in a monitored remote office setting assisting callers in both English and Spanish.
The schedule for the position will be Monday thru Friday afternoon shift (either 11AM – 7:30PM ET or 12PM – 8:30PM ET). There may be the need to work on a weekend or overnight to help with department coverage.
Responsibilities
Position responsibilities including email and phone communications and managing the referral process.
Qualifications
The ideal candidate will have 2 years of experience working within a medical practice environment. 1 year of medical terminology knowledge and experience preferred. Full bilingual English/Spanish (verbal and written) is critical for this role. High School/GED required. Key skills for this position include strong customer service skills, organizational skills with attention to detail, ability to handle confidential information with discretion and judgment, and sensitivity to patient and family needs with the ability to manage difficult / emotional caller situations.