Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.
By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.
We are currently looking for a dynamic and experienced individual to join our team as a Vendor Retrieval Contact Center Lead. This is a fantastic opportunity for someone who is a natural leader, a great communicator, and who thrives in a collaborative environment. As a Contact Center Lead, you will have the chance to guide and support a talented group of individuals, drive team performance, and contribute to the overall success of our organization. If you are someone who enjoys leading by example, fostering a positive work culture, and is committed to achieving results then we want to hear from you!
You will:
- Responsible for coordinating and overseeing the daily operations of a team.
- Ensuring that all projects and tasks are completed on time and to the highest standard.
- Develop and implement new strategies to improve team efficiency and productivity.
- Facilitate open communication to ensure everyone is aligned and working towards our objectives.
- Allocate resources effectively across projects and skill levels.
- Responsible for resolution related to Provider escalations.
- Serve as a mentor and resource for team members.
- Acting as a liaison between the team and other departments and external customers.
- Ensure Standard Operating Procedures are being followed and adherence to compliance for assigned team.
- Manage performance to identify agents that require additional training or development.
- Ensure each associate in the call center has the skills and knowledge necessary to provide excellent consumer service.
- Comply with all aspects of Datavant’s Code of Conduct, Policies, and Employee Handbook
What you will bring to the table:
- Leadership experience
- Excellent communication and interpersonal skills
- Ability to make strategic decisions under pressure.
- Strong understanding of project management
- Ability to delegate tasks efficiently.
- Provide support and guidance to team members.
- Thrive in fast-paced, dynamic work environments.
- Skilled in effectively communicating with team members, leadership, and clients to ensure clear and efficient collaboration.
- Ability to train and develop team members.
- Demonstrate leadership and vision (think outside the box) in managing staff groups and major projects or initiatives.
- Ability to learn and relay new information quickly.
- Ability to prioritize, multi-task, and adapt to a fast-paced team environment.
- Flexibility with working hours, which may include hours outside of normal scheduled work hours.
- Highly organized, motivated, and adept at problem-solving.
Bonus points if:
- Strong excel skills.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.
We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $53,000-69,000.