Hiring Range: $16.40 – $20.50
PLEASE NOTE: The hiring range applies to US-based employment and may be higher in certain US geographic locations.
Overview
IMPORTANT – PLEASE NOTE: This position will start on July 25, 2022. The first six weeks of this position consist of all-day, classroom-style training, to ensure that all of our representatives are fully equipped when taking live calls from sponsors. In order to be considered for this position, you must be available to start on July 25 and must attend all six weeks of training.
ALSO NOTE: The above hiring range reflects growth within this position. The actual starting pay for this position will be $17.00/hour.
As a representative in our Contact Center, you will be a crucial part of how Compassion cares for our supporters well, by communicating with supporters and donors over the phone. You will respond to a wide spectrum of inquires, including information about Compassion’s programs, payment issues, account access and more. You will provide the highest level of customer service, ensuring sponsor satisfaction and loyalty by resolving all questions and concerns, or by escalating calls when necessary.
What will you do?
Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.
Act as an advocate to raise the awareness of the needs of children. Understand Christ’s mandate to protect children. Commit to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.
Uphold and engage in Compassion’s core Cultural Behaviors.
Receive classroom style training to ensure competence for all Associate Level I tasks and functions.
Receive and/or respond to contacts, verbally and/or in written form (as applicable) from sponsors, fielding questions regarding numerous areas related to Compassion, sponsor accounts, country/child information, general information, and/or other ministry related information.
Provide sponsors with excellent service that builds loyalty to Compassion and the overall mission of the ministry. Reinforce sponsor commitment to the ministry.
Resolve sponsor problems, answering questions accurately while adhering to published guidelines. Follow protocol to offer options for an on-going relationship with Compassion.
Communicate in a way that reflects and supports Compassion’s mission, values, vision and strategy. Responsible for achieving individual performance and attendance metrics and contributes to overall service targets.
As directed, participate in available training and coaching opportunities to expand knowledge and abilities related to this role.
What do you bring?
High school diploma
Superior customer service skills, as well as 1-2 years of experience in a customer service environment
High level of organization and attention to detail
Preferred: Contact center experience; experience receiving phone calls in a corporate setting
Why work here?
The mission: Join a team that is motivated to release children from poverty in Jesus’ name.
Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.
Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.