he Contact Center Associate is responsible for answering inbound calls, assisting member and potential member inquiries. They will negotiate resolution of complex inquiries, disputes, and general troubleshooting. The Contact Center Associate will perform in an accurate, professional, and timely manner to ensure a high level of quality services are being provided to BECU members. BECU provides your computer equipment and a 5-week paid training program. During training, hours are Monday through Friday 8:00 AM – 4:45 PM.
- Home internet speeds are a minimum of 100 MBs, higher speeds are recommended. 1 ethernet port available on modem/router, you are required to hardwire your computer.
- If internet connection is lost, finishing your workday in the office is required.
- Must reside within 60 miles radius of Tukwila or Spokane offices.
- On-camera video/virtual attendance will be required throughout training and ongoing team meetings, on one-on-ones, etc.
- Must be able to work in a quiet/distraction free environment, if unable to do so, you’ll have the option to work from office.
- The standard work schedule is Monday through Friday, and rotating Saturdays. Monday – Friday 7:00 AM – 7:00 PM. Rotational Saturdays 9:00 AM – 1:00 PM.
- Potential available schedules may include 4×10 hours and 5X8 hours with rotating Saturdays.
- Closing Shift: Monday – Friday 10:00 AM to 7:00 PM or 10:15 AM to 7:30 PM PST.
- Saturday – 9:00 am-1:00 pm (PST) Rotational basis (1- 2x month)
- Closed Sundays