This is a frontline leadership role for someone who can coach performance, keep a team motivated, and protect the customer experience when things get hectic. You’ll supervise and job-coach Customer Service Reps, while helping drive hiring, quality, and metrics on a consistent 2nd shift schedule (11:00am–8:00pm ET).
About Safelite
Safelite is a national automotive glass company known for customer-first service and large-scale contact center operations. Their Customer Service teams support customers across the country, with opportunities for growth in a remote environment.
Schedule
- Full time
- 2nd shift: 11:00am–8:00pm ET
- Remote (Statewide): OH, AZ, FL, NC, TX
What You’ll Do
- Lead, mentor, and coach CSRs to consistently hit team goals and quality standards
- Monitor calls and provide real-time feedback through meaningful coaching conversations
- Track performance against goals and take action when results fall short
- Build culture through incentives, contests, and activities that keep the team engaged
- Support staffing by driving recruiting, interviewing, hiring, and onboarding
- Jump in to assist with incoming calls during peak volume and help resolve escalations
- Proactively address client issues and support workload coverage as needed
What You Need
- High school diploma/GED required (Associate’s or Bachelor’s preferred)
- 1–2 years of leadership experience in a call center environment
- Strong customer service leadership skills and ability to build trust and openness on a team
- Comfort using Microsoft Office and web-based applications
- Ability to be mobile as needed to support associates (walk/sit/stand)
- Nice to have: automotive or insurance knowledge; CCC estimating software familiarity
Benefits
- Starting compensation: $52,000/year
- Weekly pay and bonus opportunities
- Benefits package (401(k) with match, medical options, PTO, holidays, paid volunteer days)
- Tuition reimbursement up to $5,250/year
- Paid training and provided tools/resources
If you like coaching, accountability, and running a tight shift with good energy, this one fits.
Happy Hunting,
~Two Chicks…