Phoenix, AZ, United States
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
Job Description
Omnicell Professional Services, Consulting Services Consultant
Most of your time will be spent with our customers helping guide pharmacy automation and improve business outcomes while working in parallel with cross-functional teams. We will look to you to provide experiences that compel our customers to partner with us. You will advise customers on workflows that optimize medication management to create safety and more efficient ways to manage medications across all care settings.
Your key responsibilities
- Responsible for end-to-end implementations that are multi-product and solutions while working independently either onsite or remote.
- Advise customers and resolve technical issues affecting usability utilizing a wide knowledge of Omnicell’s products and solutions.
- Delegate project tasks to more junior resources while influencing outcomes to meet project timelines, as well as the adherence to best practices, policies, and procedures.
- Facilitate in person and virtual meetings with a high level of effectiveness.
- Lead discovery meetings to identify and establish customer workflows.
- Manage multiple competing priorities while providing quality results and mentoring peers.
- Assist more junior resources in the resolution of customer, project, and consulting issues (people and technology) that could impact customer relationship and project timelines.
- Communicate project issues and risks appropriately following escalation procedures.
- Lead design conversations with our customers, establish customer workflows and partnering with our customers to achieve desired outcomes.
- Represent professional services on-site with customers in the healthcare setting.
- Lead conversations with audiences of all levels to present solutions and explain technical issues.
- Contribute to customer satisfaction and success of project implementations collectively with the project management and technical services team.
- Capable of working with our customers to be care providers most trusted partner while helping clinicians optimize workflows and medication management.
Required knowledge and skills
- Excellent written and verbal communication skills, comfort leading conversations with audiences of all levels to present solutions and the ability to explain technical issues in clear understandable language.
- Ability to identify potential risks (people and technology) that will impact customer relationship and project timelines, develop mitigation strategies.
- Exceptionally high organizational and time management skills.
- Demonstrated application of technology within a cloud-based platform and delivering solutions as a service.
- Actively listening to customers’ needs to design solutions and partnering to deliver the desired outcomes.
- Solutions Oriented – someone who is willing to roll up their sleeves, identify a problem and come to the team with a solution.
To qualify for the role
- Excellent communication and interpersonal skills.
- High level of initiative, ability to work independently and mentor others.
- Experience with multiple end-to-end implementations.
- Life-long learner continuously thriving in a fast-paced innovative technology company.
- Curious – Always searching for the ‘why’.
- Excellent skills with Microsoft Office applications including Microsoft Outlook, Word, PowerPoint, and Excel.
- May require product specific certification for FDA approved products or knowledge of healthcare regulations, when handling specialized products. The specialty area of Sterile compounding requires a CSPT Certification – Compounded Sterile Preparation Technician (CSPT).
- Omnicell internal candidates’ completion of department specific trainings and mentoring.
Education and Experience
- Minimum 2 years’ experience in healthcare setting w/ Associates Degree or Professional Healthcare Certification OR BA/BS degree
- 3 years of consulting Experience
Preferred:
- BS/BA degree in Healthcare, Project management, Business, Finance, or IT/IS
- Experience consulting in healthcare solution implementations
Working Conditions
- Must be able to travel based on requirements for assigned project work (up to 100%)
- Must be able to lift/push heavy equipment and have good dexterity for doing routine configuration tasks.
About the Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected].
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization’s evolving needs and drive our mission forward.