Named to The Denver Post Top 150 Workplaces In Colorado list, ClearChoice was founded in 2005 to bring an innovative and patient-focused approach to solve gaps within the dental industry. We’ve experienced strong growth and today, we’re the leader in dental implant treatments. Driven by a collective desire to improve the lives of our prospective patients, we help them reclaim their health and confidence. Beyond restoring teeth, this is about getting their lives back. This mission-focused work has enabled us to achieve four straight years of double-digit company growth, yet we’ve only reached 1% of the population that needs our services. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients. Come help us write the next chapter of our story!
Summary:
Confirmation & Communication Specialists act as our inside multi-channel communication representatives who serve as a point of contact for prospective patients on their way to reclaim their health, smile, and confidence. Confirmation & Communication Specialists act as a liaison to help increase show rate by overcoming last minute objections or cancellations as well as building additional value and trust in ClearChoice. We are searching for individuals passionate about helping transform lives and demonstrate an ability to empathize and advocate for our prospective patients to schedule a free consultation and show up for the next step in their journey with ClearChoice. Top Confirmation & Communication Specialists exhibit empathy, conviction, and drive and are excited by the prospect of making an impact on people’s health journey.
Responsibilities
Make outbound phone calls to confirm and remind prospective patients of their scheduled consultation appointment
Manage multi-channel communications from prospective patients including voicemails, text communications and email
Make timely outbound phone calls to follow up with new and existing Patients (no cold calling) who have expressed interest in our services
Act as virtual greeter and check-in or administrative support for all online appointments
Demonstrate confidence and expertise when overcoming cost and other objections
Support prospective patients by thoroughly and accurately setting expectations for their upcoming appointment
Complete detailed patient profiles in SalesForce and submit coaching opportunities to support teams on missing criteria
Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better
Meet or exceed set KPIs by understanding how to impact results and seeking coaching to continue to make improvements
Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning
Other duties as assigned
Qualifications
A strong desire to help those in need and work for a mission driven organization
2+ years consultative sales experience
Experience in fields requiring a high level of empathy
Experience with overcoming objections in a sales environment & knowledge of sales best practices
A confident approach and ability to build rapport
Strong interpersonal skills
Excellent verbal and written communication skills
Self-motivation, drive, and initiative
Extremely detail oriented with excellent time management skills
Comfortable seeking and receiving coaching and guidance
Proficient with computer software, systems and applications
Experience with Salesforce and G-suites a plus
We are looking for candidates with schedule flexibility to work within our business hours of Monday-Thursday 4:30am-9pm MST, Friday 4:30am-8pm MST, Sat & Sun 8am-4:30pm MST
Strongly in need of bilingual Spanish-English candidates
Remote Requirements
Must be proficient with computer systems, software applications and problem solving
Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors
Proficient with computer problem solving skills and set up
Secure, reliable and dedicated high speed internet is required to support business needs
Must have a dedicated home work area with minimal distractions and no visibility to your computer screen/monitor.
Remote positions with our team are currently available for candidates located in AK, AZ, AR, CO, CT. DE, FL,GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY
Benefits of Joining Our Team
Medical, dental & vision benefits
Options for Flexible Spending Accounts and Health Savings Accounts.
401K Investment Plan with employer match after 12 months of employment
Company paid holidays and paid time off/vacation
Thorough and intensive new hire training program and ongoing training and coaching
Phenomenal culture committed to supporting our employees to change the lives of those we serve
Position is fully remote
Compensation
$18 – $21/Hour Base- Depending on Experience
Quarterly 10% target bonus based on performance