Job description
Thank you for your interest in joining the Polkastarter team as a Community Support Executive. Polkastarter is the leading decentralized protocol for launching new ideas. Our curation process and industry access enable us to offer the best new projects in blockchain and digital assets.
With Polkastarter, decentralized projects can raise awareness, build a loyal community, and receive long-term support. Users of the platform will be able to participate in a secure and compliant environment and use assets both in and beyond the current ERC20 standard.
As a Community Support Executive, you will be responsible for managing our inbound community communication through social media channels and our website support help desk: supporting the community with their queries and community interaction, whilst receiving support from the Product Manager and Social Media Manager to answer support queries correctly.
Job requirements
You must have
- Proficient English language skills (written and spoken)
- Proven work experience in Social Media Community Support, or Helpdesk Support
- Hands-on experience with social media management tools and help desk tools
- Very good writing skills
- Good analytical and problem-solving skills
- Based in Europe or working in a similar timezone
Responsibilities
- Responding to queries via social media chat and help desk email support
- Writing, editing, and revising drafts for replies
- Providing technical assistance for questions and problems
- Resolving problems with user accounts and IDO questions
- Diagnosing errors and other issues
- Following up with users to ensure a full resolution of issues
Desired Qualities
- Creative and curious, a fast learner
- Understanding of the blockchain space (not mandatory, but it’s a plus!)
- A keen eye and detail
- Patient and able to take criticism
- Capable of adapting to different needs of clients
- Excellent written & verbal communication skills
- Self-motivated and proactive
- Ability to work methodically and reply to requests in real-time
Benefits
- Fully remote working means you can work from wherever you want, no commute and no ties to any particular location
- Work with some of the best digital marketers in the industry and a range of exciting, high-growth companies
- Competitive salary based on experience and the opportunity to grow