About Idealist
Idealist supports individuals and organizations that want to make a difference, bringing them together at Idealist.org. Here, organizations from all over the world can post their jobs, internships, and volunteer opportunities, and individuals can find new ways to get involved in mission-driven work. In addition, Idealist.org encourages local connections between people who are inspired to take action in their communities. The Idealist ecosystem brings together tens of thousands of organizations and millions of people each year.
About the Community Support Team
The Community Support Team provides technical support and training to our community of 120,000+ organizations and hundreds of thousands of individuals. The team also approves new organization applications and reviews select organization-generated content. Additionally, we advocate for new features and report issues based on user feedback, and strive to ensure that our community is happy with their experience by offering best-in-class, continuously improving support.
Community Support Associate
We’re hiring a Community Support Associate who will support the organizations and individuals that use Idealist.org by providing customer and technical support while managing online content posted by our site’s users.
This position calls for empathy, an understanding of how people use (and how they have trouble using) websites, and a commitment to providing a great experience to users whenever they are in contact with us.
As a Community Support Associate, you’ll be responsible for:
Responding compassionately and effectively to a high daily volume of phone and email inquiries from organizations and individuals who need help using our site
Reviewing and approving new organization applications from nonprofits, government agencies, and social enterprises
Ensuring that Idealist is a safe and productive place for users by reviewing posted content to make sure it adheres to our policies
Maintaining user-facing and internal help pages
Keeping an eye out for and reporting on potential bugs, site issues, and user experience improvements
Providing support for other programs and projects as needed
Our ideal candidate will have the following qualifications:
1-3 years experience supporting clients or customers in a patient, friendly, and effective manner either in-person or via phone/email using Salesforce, Desk, Zendesk, or other helpdesk software
Great written and oral communication skills, with an ability to provide clear instructions about complex processes and systems in a digestible and actionable manner
Ability to stay focused and detail-oriented while doing routine tasks
Comfortable working independently and in a team
Your application will be even stronger if you:
Have experience in, and an understanding of, the nonprofit sector
Note: While strong technical expertise is a plus, this is not an IT, hardware support, or engineering position.