GetSetUp is the largest and fastest-growing online community of older adults who want to learn, connect and do wonderful things. Since our founding, we have grown to more than 4.6 million members around the world. The platform offers live classes taught by peers who are experts in their field, social hours hosted by community members, and special events with speakers who directly address areas of interest to older adults. We’ve grown to over 100 team members spread across the world with core teams in the U.S., Australia, India, and more sites coming soon. We partner with organizations that have a mission and focus on helping older adults thrive. This includes state and local government agencies, health plan providers, community organizations, care providers, and health systems.
The Community Specialist will be a key team member ensuring that the older adults that use our site receive a high-quality experience before, during, and after each class session. In this Part-Time role (20-28 hours/week), you will support live classes and replay classes to ensure that every learner in a class has the ideal GetSetUp experience. This will involve engaging with community members in chat to expand their class experience, answering questions and solving their technical problems, and stepping in to solve quality and tech issues in the classes. Your work will drive community satisfaction, engagement, and retention. You will execute experiments and process changes to improve the overall classroom experience for our community.
The ideal candidate is someone who has a passion for building a vibrant, growing community of learners and is excited to constantly learn and advance within a fast-growing team and company.
Responsibilities:
- Engage with our community in live classes, replays, and VOD classes
- Quickly and effectively respond to incoming learner questions, comments, and concerns
- Moderate classroom and other interactive spaces to ensure everyone is following our Community Guidelines
- Respond to technical and critical issues in our Zoom virtual learning environment at the moment, ensuring successful learner experiences even in the case of challenges
- Work with the Head of Community Operations to execute new projects and campaigns that drive growth, retention, and engagement
- Identify and execute opportunities to increase efficiency, satisfaction, and engagement in the program
- Work on a set schedule of 4-6-hour shifts, including some weekend shifts, for a total of between 20-28 hours per week
- This role will report directly to the Head of Community Operations
Experience and Requirements:
- Experience: You have 3+ years of relevant work experience, ideally with teaching, hospitality, or customer service background. Bonus points if you’ve taught older adults how to learn new tech skills.
- Communicator: You have excellent verbal and written communication skills and can effectively communicate with our unique community of older adults. You are comfortable communicating on video, audio, and in written channels. You can enforce community guidelines in a way that supports and uplifts while controlling conduct.
- Doer: You multi-task and make quick decisions. You meet deadlines and thrive in a fast-paced environment.
- Thinker: You can successfully execute both prescribed procedures and responsibilities based on guidelines and guidance. When faced with a new situation, you can apply company values and guidelines to make sound decisions in the moment.
- Empowering: You love helping others learn, do, and accomplish new things.
At GetSetUp, our mission is to provide older adults with economic and learning opportunities. Our aim is to create a thriving interactive learning community that engages and fosters lifelong learning for our members. We hope to enable all those in the larger community to lead healthier and happier lives.
GetSetUp values equal opportunities for all. We value experienced workers and are committed to an age-inclusive workforce, affirming race, sexual orientation, religion, gender, disability status, and other dimensions of diversity.