Job description
At Ancient Gaming, we lead the way in innovation within the iGaming software industry. As pioneers, we are constantly pushing the boundaries of what’s possible, setting new standards with engaging software and transformative experiences. Our products are designed to captivate a high-spending, forward-thinking generation eager to reshape the future of gaming.
Founded in Malta in 2018, Ancient Gaming has rapidly grown into a global entity, with a team of over 100 skilled professionals spanning more than 30 countries. Embracing a remote-first model, we continue to drive advancements in the gaming landscape.
⚡ Your Mission as Community Manager:
You will cultivate a vibrant, engaged, and supportive community on Discord that enhances the user experience. You will be responsible for transforming our community into a positive space that encourages open discussion, genuine interactions, and constructive feedback, while strategically managing and promoting our brand’s interests.
You will be working on:
You will:
- Develop and maintain a well-structured Discord environment to enhance user experience and engagement.
- Foster open lines of communication with customers, ensuring their voices are heard and valued.
- Identify, hire, and mentor community Helpers and Moderators, empowering them to grow alongside the company.
- Create a positive and inclusive atmosphere that encourages discussions around the product and members’ personal interests. Actively address and transform any self-serving behaviors within the community.
- Regularly gather community feedback and share insights with the broader company to drive improvements and updates.
- Research and analyze competitor community strategies to identify best practices and opportunities for enhancement. Present actionable insights to foster a thriving community.
- Plan and promote exciting LiveOps events, generating buzz and enthusiasm across community channels.
- Ensure a comprehensive understanding of community sentiments by considering varied opinions while prioritizing the overall health and benefit of the community.
- Maintain a liberal moderation approach that encourages humor and honest feedback, while controlling the narrative to mitigate negative influences from external sources.
- Collaborate internally to inject excitement into community initiatives, consistently planning events to keep the community engaged.
- Measure and assess community sentiment and data metrics to evaluate performance and impact.
- Once the community is thriving, strategically promote it to attract more members and participants.
- Implement strategies to keep high-value customers discreet within Discord to safeguard against outreach from competitors.
- Maintain 24/7 moderation of the chat/Discord to ensure a safe and welcoming environment.
- Organize and announce events clearly to the community, leveraging promotional codes to enhance participation.
- Share innovative ideas and personal feedback with the broader team, emphasizing the importance of collaboration and transparency.
Job requirements
You will excel in this role if you possess:
- Proven experience as a Community Manager or similar role, preferably in the gaming or tech industry.
- Demonstrated success in managing online communities, particularly on Discord.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities, with the capacity to manage multiple tasks and priorities.
- Proficient in using Discord and community management tools.
- A genuine passion for community building and user engagement.
- Ability to remain calm and diplomatic in challenging situations.
- Familiarity with community analytics and the ability to derive actionable insights from data.
- Willingness to work flexible hours to engage with the community and address issues as they arise.