Overview
As a member ofthe Customer Success team, you’ll be crucial in providing excellent service
to our ecosystem of customers as well as creating, growing, and maintaining close
relationships with ourtop customers to ensure their events are as successful as possible.
This role requires a lot of customer interaction and communication.
This is a full-time, salaried position. The Community Engagement Specialist will have a work
week of Monday – Friday, with a general expectation of being available during business
hours (9am – 5pm EST) and minimaltime on nights and weekends if an eventis live.
Here’s what you’ll do
● Maintain a positive, empathetic, and professional attitude toward customers.
● Respond promptly to customer inquiries.
● Communicate with customers through email, phone and virtual meetings as required.
● Become an expert on the Eventeny product.
● Be able to relay that product knowledge effectively, including coming up with
creative solutions to challenging problems.
● Keep records of customer interactions,transactions, comments, and complaints.
● Communicate and coordinate with colleagues as necessary.
● Create blog posts and discussions to connect with our community page audience.
● Host webinars to educate customers on best practices and new features.
● Ensure customer satisfaction and provide excellent conversational customer
support.
● Identify new lead generation channels and strategies to encourage referrals.
● Willing to travel and hold presentations for conferences.
● Willing to travel and provide on-site assistance for event organizers if needed.
● Provide the Eventeny team with feedback based on reports from customers.
Here’s what we are looking for
● Empathy and compassion in handling clients.
● Excellent verbal and written communication skills.
● Ability to quickly identify challenges and brainstorm solutions.
● High level knowledge of G-Suite products, including Gmail, Google Sheets, and
Google Docs.
● Familiarity with HubSpot, Zendesk, and Slack.
Benefits of Working for Us
● Flexible schedule.
● Unlimited Paid Time Off – yes, really!
● Fully remote.
● Comprehensive health insurance.
● Vision and dental insurance.
● Group Life Insurance.
● Quarterly employee bonuses.
● Yearly company retreat.
● Potentialfor customer event access.
● Company provided laptop and general office supplies.
Compensation
This is a full-time position with a base salary range of $45,000 – $55,000 with benefits and
quarterly bonus. Final offer will be determined by multiple factors including candidate
experience and expertise. This is a fully remote position.