- Assist with learner onboarding processes
- Lead Phase Progression/Accountability Review communications and appeals processes
- Review program data, including Salesforce/MMA documentation across program tracks, create contact lists, monitor data trends, and provide feedback
- Support maintenance of accurate and up-to-date data in Salesforce/MMA in partnership with cohort staff, including up-to-date preferred learner contact information
- Review learners’ assignment completion progress and checking select assignments for accuracy
- Manage the cohort program track calendars and meeting invitations, including weekly labeling, process reminders, and events schedule
- Work with coaches and the Program Director to increase program operational efficiency
- Facilitate and document team meetings and decisions; assist the Cohort Operations Manager to ensure that overall planning remains on schedule
- Must Haves:
- Committed to Merit America’s mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers
- Demonstrated history of embodying our values, which inform our work and drive our organization’s culture
- Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
- Committed to continuous learning and growth in understanding and addressing issues of diversity, equity, inclusion, and justice
- Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity
- Operational Excellence: Exceptional operational and organizational skills and ability to manage your own schedule and balance multiple demands, with demonstrated success working in fast-paced environments and solving problems creatively