Kiva Confections is a world-class cannabis-infused edibles company in California, the largest cannabis market in the world. Kiva’s line includes Kiva Chocolate Bars, Terra Bites, Petra Mints, Lost Farms Gummies & Chews, and Camino Gummies. Our products are crafted from premium ingredients and thoughtfully combined with California cannabis. Since our beginning in 2010, our goal has been to create confections that redefine what a cannabis confection ought to be. By applying art and science, we ensure a deliciously consistent experience.
We have high-reaching growth plans as the legal market and consumer adoption expand. Key growth initiatives include ambitious platform innovation, outstanding marketing, geographic expansion, strategic partnerships, and more. We are resourced for this spectacular growth and looking for great people to help take us to the next level.
We are seeking a highly organized and proactive Commercial Operations Specialist to join our team at KSS. In this role, you will be responsible for monitoring and taking action on email, task system, and phone requests for order entry and general support. You will work with the sales, brand, and operations teams to keep the operation running smoothly and build a robust foundation for the highest-functioning team in cannabis distribution. Using various communication platforms such as Slack, email, and task systems, you will ensure smooth information flow and timely execution of tasks within the organization.
Your primary responsibilities will include pricing, promotion, product, and customer setup, task-based order entry, and providing support to the different teams on Encompass and Encompass Mobile, our internal systems.
This is the job for you if…
- You want to solve problems and build a better industry
- You’ve been told (more than once) that you’re a scrappy, roll-up-the-sleeves, get stuff done type of person who is organized, honest and thoughtful
- Your friends describe you as trustworthy, loyal and dependable
- You’ve been called an overachiever
- You don’t leave things to chance and rely on your ability to “wing it.” Rather you’re calculated, prepared and take measured risks
- You don’t want to play politics and office games to get ahead
- You have VERY strong conversational communication skills
- You like to play on a winning team
- You’re interested in a meaningful job at a growing cannabis distributor where you’ll work on a variety of projects at once
As Commercial Operations Specialist you will…
- Support sales by entering of orders submitted through phone call, text message and email
- Answer questions via phone, email and task system for customers and suppliers regarding AR, delivery, product status, etc.
- Provide support to Supplier Users on Dashboards and tools within Encompass
- Provide Encompass ordering and technical support to internal and external users
- Create and maintain key database records in Encompass
- Support E-commerce orders and accounts (Leaflink / Eaze / etc.)
- Act as Point of Contact for Territory Managers on PTO
- Become in-house expert on Encompass ERP
- Set up and onboard new accounts in ERP
- Assess customer needs, answer questions, and assist with ordering process
- Meet individual goals and collaborate with sales reps to successfully meet team goals
What we’re looking for…
- Strong attention to detail and problem-solving ability
- Excellent communication skills, both written and verbal
- Proven experience handling high volume incoming calls, emails, text messages
- Able to quickly execute tasks while providing excellent customer service
- Associate degree strongly preferred
- Experience in wholesale distribution
- Experience with Encompass RAS and Encompass WMS
- Order fulfillment, inventory management, or sales experience
- Experience with relational databases (SQL is a plus)
- Comfortable directing people through workflows and leading new processes
$26 – $31.25 an hour
Please note, we consider a number of factors such as internal pay parity, relevant experience/skills, geographic location, etc.