To be considered for this role you must meet one of the following location requirements:
Brownsville, TX (within a 90 mile radius)
Or within a 60 miles radius of the following cities:
Eau Claire, WI
Madison, WI
Lincoln, NE

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.

To be considered for this role you must meet one of the following location requirements:
Brownsville, TX (within a 90 mile radius)
Or within a 60 miles radius of the following cities:
Eau Claire, WI
Madison, WI
Lincoln, NE

Pay: $16.20 per hour


JOB RESPONSIBILITIES:
1.    Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
2.    Contribute to Continuous Process Improvement.
3.    Ensure integrity of data and information. 
4.    Validate and update information in the Loan Servicing systems.
5.    Review prior lender service and payment histories.
6.    Staying updated on company and department communication, emails and procedures.
7.    Attending team meetings and required trainings.
8.    Completing corporate trainings and quarterly meeting with leadership
9.    Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved) 
10.    Working required overtime as needed. 
 


EDUCATION
High school degree or equivalent required.  

EXPERIENCE
1.    1 – 2 years customer service experience and/or general work experience preferred. 
2.    Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1.    Service Excellence 
2.    Oral communications 
3.    Written communications 
4.    Teamwork 
5.    Accuracy/Attention to Detail 
6.    Working with MS Office 
7.    Business Math 
8.    Problem Solving 
9.    Managing Multiple Priorities
10.    Basic Computer skills

ou may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.