If you can stay calm in tough conversations and still get to a solution, this role pays for that skill. You’ll work past-due accounts, negotiate resolutions, and help customers get back on track while protecting the business.
About Foundation Finance Company (FFC)
Foundation Finance Company is a fast-growing consumer finance company partnering with home improvement contractors across the U.S. to offer flexible, customer-focused financing options. FFC has been Great Place to Work® certified since 2017 and supports employees with strong benefits and growth opportunities.
Schedule
- Full time, Remote (states eligible listed below)
- Pay range: $21.00–$23.00/hr
- Schedule includes two evening shifts per week (12pm–9pm CST and 10am–7pm CST)
- One Saturday shift every 5 weeks
- Remote employees must reside in: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI
What You’ll Do
- Make outbound calls to past due customers to resolve delinquencies
- Assess delinquent and potentially delinquent accounts and take ownership of resolution
- Research accounts to determine the best next step and resolution path
- Take payments over the phone, including credit card transactions
- Offer hardship relief options based on company policy and guidelines
- Use internal tools and resources to aim for one-call resolutions
- Answer questions about interest, statements, and account details clearly and accurately
- Support overflow and specialty calls (disputes, recovery, first pay, bankruptcy)
- Assist with administrative tasks as needed
What You Need
- Associate’s degree in business, finance, communication, marketing, or related field, OR relevant applicable experience
- Strong computer skills (Word, Excel, email, internet)
- Professional phone presence with strong verbal and written communication
- Persuasion and negotiation skills with the ability to handle stressful calls with tact
- Strong typing skills and attention to detail
- Availability for required evening shifts and occasional Saturday schedule
Benefits
- Day-one health benefits (medical, dental, vision) plus HSA/FSA options
- 401(k) with company match available day-one
- Paid sick and volunteer time off
- Paid parental leave options
- Employer-paid life and disability coverage
- Wellbeing on Demand program
- Flexible work environment with casual dress code
If you’re built for firm-but-fair conversations and you like closing the loop, apply.
This is a role where professionalism and resilience turn into results.
Happy Hunting,
~Two Chicks…