FRONTSTEPS
POSITION SUMMARY
The Collections Specialist works directly with customers and internal teams, such as Sales and Customer Success, to manage high volume of business-to-business full cycle collections.
ESSENTIAL FUNCTIONS
- Manage full cycle collections of high-volume business-to-business transactions
- Utilize Collections standard operating procedure to directly collect receivables and resolve issues impacting collections
- Manage automated monthly statements and collection communications for customer accounts
- Reconciliation of client Accounts Receivable portfolio to resolve customer disputes and discrepancies
- Assist with the day-to-day inquiries from internal and external customers
- Deliver consistent achievement on KPI’s as related to outgoing call volume, cash and collections providing weekly updates to Management
- Provide cross functional support within team, as well as ad hoc duties
- Performs other duties as requested by management
SKILLS & QUALIFICATIONS
- BA / BS or equivalent works experience preferred
- 3 years of collections experience, business-to-business preferred
- Experienced with high volume transactions within business-to-business organization and/or similar experience in Accounts Receivable role
- High level organizational and follow-up resolution skills to handle multiple projects and deadlines simultaneously
- Strategically identifies DSO drivers to improve incoming cash receipts
- Understands financial targets and can deliver receivables results
- Proficient experience with Microsoft Excel, Sage Intacct & Salesforce
- Ability to communicate to all levels of organization in a clear, focused and concise manner
- Commitment to excellent customer service
- Team player, self-motivated and energetic with high level of initiative
- Associate Degree or equivalent related work experience
- Excellent customer service skills
- Attention to detail and accuracy
- Professional telephone manner and email etiquette
- Excellent, professional verbal and written communication skills
- Good problem-solving skills
- Must be able to work independently as well as take instruction from supervisors
This is a remote position and pays $21.64 – $26.45 per hour. Occasional work and / or meetings may be required at the Denver headquarters.
Benefits include the following:
- Medical, Dental, and Vision
- Company sponsored Life Insurance
- Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
- FSA/HSA
- Paid Time Off
- Sick Time
- Internet Reimbursement
- 401k match