• Initiate contact with customers through various communication methods to remind them of outstanding balances and arrange for payment.
• Educate customers on available payment options and assist them in setting up these methods.
• Maintain accurate and up-to-date records of customer interactions, payment statuses, and account notes.
• Work with customers to negotiate payment plans that align with company policies while considering the customer’s financial situation.
• Address and resolve customer inquiries and disputes related to their accounts, ensuring a positive customer experience.
• Ensure all collection activities comply with state and federal regulations, as well as company policies.
• Provide regular reports on collection activities, outstanding balances, and payment trends.
Requirements
• Minimum of 3 years of experience as a Collections Specialist or in a similar role
• Proficiency in Accounting Software Systems
• Advanced Microsoft Excel skills
• Experience with Billing Functions
• Familiarity with Collection Processes
• Previous experience as a Collector
• Knowledge of Credit processes and policies
• Strong Customer Service skills
• Experience in handling Credit Card Payments
• Excellent communication and negotiation skills
• Ability to work independently and as part of a team