Employer: PSCU
For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.
If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.â€
This application is the first step in seizing your moment.
- 100% Remote Role with Opportunities for Advancement
- 1st Party Customer Service Orientated Collections Rep Role
- Paid 4 week Instructor led virtual training
- Hourly Pay – Based on experience, approximately $15 to $17 an hour plus Monthly Bonus – up to $600 a month based on performance
- Qualified Bilingual Spanish speaking reps earn an added $1 per hour
- Virtual Training hours are Mon- Fri 11am to 8pm EST
- Training Dates begin June 21 or 27 TBD and run for 4 weeks
- Routine Shifts after training ***Applicable Time Zone will be based on employees time zone/location at time of your verbal offer.
For new hires in EST And Central Time zone:
- Mon and Thurs 8:30am to 6pm
- Tues and Weds 8:30am to 5pm
- Fridays 8:30am to 2:30 pm
For new hires in MST and PST Time zones:
- Mon and Thurs 8:30am to 6pm
- Tues 8:30 am to 6pm
- Weds 8:30am to 5pm
- Fri 8:30am to 1pm
Basic Function
The Collections Rep I is responsible for making outbound collection calls and handling inbound collection calls on accounts past due up to 60 days in a first party environment for PSCU Clients. This position partners directly with Client’s borrowers to review, assess and resolve delinquent credit card and consumer loan accounts.
Essential Functions & Responsibilities
- Contacts Client’s past due borrowers through outbound calling campaigns using dialing technology or manual dialing tools to effectively resolve accounts up to 60 days past due.
- Maintain accurate documentation of collection efforts and reasons for delinquency and makes acceptable arrangements to resolve past due loans.
- Follow department calling scripts and procedures created for the relevant delinquency queue and Client specific requirements. Update borrower address, phone numbers, and other contact information.
- Adhere to all federal, state, local and internal laws, regulations, and policies in connection with the first party collection of past due loans and credit cards.
- Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
- Perform other duties as assigned
Physical Demands
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
- Specific vision abilities required by this job include close vision
- Ability to occasionally lift/move up to 25 pounds
- Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.
Position Specifications
- High school education or GED equivalent
- One year customer service experience preferred; preferably in collections. One year work experience with multitasking within multiple technologies preferred. Six months work experience with problem solving and critical thinking skills. Knowledge and working experience in a call center environment preferred.
Knowledge, Skills, & Abilities
- Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust
- Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
- Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
- Demonstrated excellent analytical and quantitative skills
- Ability to exercise discretion and good judgment in making decisions
- Proficiency in word processing and spreadsheet computer software applications
- Ability to maintain confidentiality of materials handled
- Ability to be flexible and work under high pressure in a complex environment