Employer: UnitedHealth Group
job description:
- You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
- It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome.
- If that’s you, get with us because this role at UnitedHealth Group is all about special.
- You’ll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable.
- It’s an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that you’d expect from a Fortune 10 company.
- This function is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency.
- Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments.
- Handles unresolved inquiries/issues. Responsible for developing, implementing, maintaining and managing organization policies on collection practices.
- May work with outside legal counsel and/or outside agencies in more complex collection cases.
- We offer 3 to 5 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday to Friday. Training will be conducted virtually from your home.
- This position is full-time (40 hours/week) Monday to Friday.
- Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.
- *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Moderate work experience within own function.
- Some work is completed without established procedures.
- Basic tasks are completed without review by others.
- Supervision/guidance is required for higher level tasks.
- Applies knowledge/skills to activities that often vary from day to day.
- Demonstrates a moderate level of knowledge and skills in own function.
- Requires little assistance with standard and non-standard requests.
- Solves routine problems on own.
- Works with supervisor to solve more complex problems.
- Prioritizes and organizes own work to meet agreed upon deadlines.
- Works with others as part of a team.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school diploma / GED (or higher) OR equivalent years of working experience
- Payment posting experience
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualifications:
- 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Soft Skills:
- Strong computer skills, including working knowledge of Microsoft Windows and navigation, mouse and keyboarding skills
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Colorado, Connecticut or Nevada Residents Only:Â The hourly range for Colorado residents is $15.00 to $25.19. The hourly range for Connecticut / Nevada residents is $15.77 to $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.