Employer: Gong.io
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021.
The Collections Analyst will report to the Accounts Receivable & Collections Manager. In this role, you will be focused on cash collections, resolving unapplied cash, assisting with customer onboarding, and reconciling accounts to reduce aged receivables!
RESPONSIBILITIES:
- Responsible for the collection of all Gong invoices
- Familiar with portal billing; accessing, uploading and other portal related tasks
- Assist with cash application as needed
- Manage AR inbox
- Resolve customer queries in a timely manner
- Collaborate with internal teams in finance, sales, customer service, legal to escalate and resolve invoice/billing and collection issues
- Collaborate with finance/accounting to resolve sales tax/ VAT related issues
- Handle problem collection accounts
- Perform other assigned tasks and duties necessary to support the Accounts Receivable team
QUALIFICATIONS:
- Experience in a SaaS environment a plus
- Netsuite & SFDC experience a plus
- Strong analytical, problem-solving and critical thinking skills
- Intermediate/Advanced Excel/Google sheet skills
- Strong attention to detail
- Excellent communication skills
PERKS & BENEFITS:
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- For most plans, Gong pays 100% of the premiums for employees and 50% of premiums for dependents.
- 401K program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment
Gong is an equal opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.