Collections Analyst

Overview

Are you passionate about Education and Technology?  Do you get excited about all things Finance and Data?  Enjoy working with people aligned with the same values?

Come join the PowerSchool team!

Job Purpose

The Collections Analyst is accountable for optimizing and analyzing cash collection from PowerSchool customers. This position serves as a customer contact regarding invoicing and payments, while handling large volumes of calls and emails. The Collections Analyst must be able to work directly with customers, and internal teams, while correctly analyzing invoices, payments, and credit memos. The successful candidate must be able to communicate effectively, work independently, and be capable of meeting strict deadlines.

Responsibilities

Duties and Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effectively manage a Strategic portfolio of customers related to open invoices and collection efforts
• Make customer facing collection calls and/or respond to customer correspondence in a fast-paced goal-oriented Collections department
• Research, resolve, and respond to issues and inquiries from customers
• Effectively project manage internal issues to resolution by working with internal partners and stakeholders, in order to obtain customer payment on outstanding invoices
• Accountable for reducing delinquency for assigned portfolio of accounts
• Provide excellent and considerate customer service to customers and business partners
• Achieve and maintain high customer satisfaction levels and support customer retention through regular partnership with internal stakeholders, including Customer Success teams
• Update and track management and financial reports on a recurring basis
• Conduct data analysis to evaluate business processes, determine business needs and identify system requirements
• Identify and implement process improvement opportunities in the collection process
• Act as a subject matter expert for Collection Associates across the team with regard to process and policy

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

• Passion for numbers, data and customer service
• 1-3 years’ prior experience in a business or data analyst role
• Bachelor’s degree or equivalent work experience
• Demonstrated ability to be detail oriented and organized
• Ability to independently research, resolve, and respond to issues and inquiries from clients
• Advanced MS Excel and PowerPoint skills
• Experience with Salesforce and/or NetSuite preferred, or equivalent ERP and CRM platforms
• Excellent customer service and conflict resolution abilities
• Strong oral, written and verbal communication skills
• Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow
• Ability to prioritize and manage multiple projects at the same time

Environmental Factors

• Constant indoor collaborative work environment in close contact with co-workers
• Frequent social interactions and interruptions
• Frequent work under time restraints
• No travel

Compensation & Benefits

PowerSchool offers the following benefits: 

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)​
• Flexible Spending Accounts and Health Savings Accounts​
• Short-Term Disability and Long-Term Disability​
• Comprehensive 401(k) plan​
• Generous Parental Leave​
• Unrestricted paid time off (known as Discretionary Time Off – DTO) ​
• Paid Community and Volunteer Time Off (VTO)​
• Wellness Program, including ClassPass& Employee Assistance Program​
• Tuition Reimbursement​
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage​. 

​A reasonable estimate of the base hourly rate for this position is $24.04 – $28.00/hour. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.