Provide high-quality support for cardiac monitoring services while working from home in a fast-paced, patient-first environment.
About the Company
We are a leader in providing advanced cardiac monitoring solutions, including Mobile Cardiac Telemetry and Extended Holter Services. Our mission is to deliver timely, accurate results and exceptional service to patients and providers, improving outcomes through precision monitoring and support.
Schedule
- Fully remote position
- Standard business hours with flexibility as needed
- Salary range: $18–$20/hour (based on skills, experience, and location)
Responsibilities
- Answer inbound calls promptly and direct them to the appropriate team members
- Place outbound calls to provide Tier 1 troubleshooting for cardiac monitoring devices
- Maintain urgency in patient communications and follow-ups
- Document all patient and customer interactions accurately
- Handle assigned emails and voicemail messages
- Communicate professionally with clear diction, tone, and articulation
- Identify and escalate issues according to standard operating procedures
- Track and follow up on patients who have received cardiac monitoring kits
- Coordinate activities across departments with urgency and accuracy
- Adhere to escalation protocols and quality/performance standards
- Follow all company and departmental policies and procedures
- Accept constructive feedback to improve quality and performance
- Perform other related duties as assigned
Requirements
Education & Certifications
- High school diploma or GED required; associate degree preferred
Experience
- At least 1 year of related experience preferred
- Prior medical or healthcare support experience a plus
Skills & Knowledge
- Patient-first mindset with a collaborative, team-oriented approach
- Familiarity with cardiology-specific medical terminology
- Strong verbal and written communication skills
- Ability to follow detailed instructions and maintain accurate records
- Proficient with basic office software and standard computer use
- Strong organization, multitasking, and adaptability skills
- Knowledge of business English, spelling, grammar, and punctuation
- Willingness to work overtime or extra hours as needed
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and additional perks
If you thrive in a fast-paced, patient-focused support role and want to contribute to life-saving healthcare solutions, this is the role for you.
Happy Hunting,
~Two Chicks…