Devoted Health
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, and technology. We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.
Job Description
A bit more about this role:
We want to help members navigate the healthcare system in a better and safer way, feel their best, and better manage their chronic diseases (like diabetes, congestive heart failure, and COPD). Our case and disease management programs are critical to achieving these goals, and care coordinators will play a key role in supporting these programs. You’ll serve as an advocate for these members, supporting the nurse case and disease managers and diabetes educators and ensuring the members have the necessary resources and support to achieve better health outcomes. You’ll be an important part of helping us connect members with their healthcare needs like appointments, transportation, supplies, and durable medical equipment, through outreach and follow-up communication. You’ll also help us connect the dots with other providers in the members’ health care team, like primary care providers, and specialists, by helping with written communications and follow-up calls. You will also call members directly to check in on their complex needs and/or chronic disease symptoms.
Our ideal care coordinator is caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Health’s members. They are committed to integrity, excellence, and empowering our most complex members to confidently navigate the healthcare system and live healthier lives. They are ready to innovate, adaptable to a continuously evolving startup environment, and willing to start scrappy, working with the whole Devoted family to create a revolution in how care is delivered.
Responsibilities will include:
- Coordinating with provider offices and home health agencies to ensure members get what they need
- Supporting members enrolled in the case management program with physician and vendor outreach, to ensure continuity of care and benefit awareness
- Connecting members with available benefits
- Checking in with members over the phone to see how they’re doing, and that they’ve received the assistance they need; helping them with supplies, equipment, appointments, and transportation as needed
- Reviewing care plans for members to identify interventions available through Devoted’s multiple clinical teams
- Managing and responding to a range of queues, including referral prioritization, care plan reviews, and fax correspondence
- Working hand-in-hand with other Devoted teams to address member needs
- Providing ongoing transitional care support to highest risk (SNP, dual eligible) members
- Providing operational and administrative support to Devoted Nurse Case Managers
Attributes to success:
- Things move swiftly at a startup – enjoying a fast paced environment is key
- Understanding urgency and having the ability to juggle multiple priorities
- You follow up relentlessly
- You can see the process and ways to make it better
- Ability & agility to multitask – you may be asked to do several things and need to change plans mid day
- You’re a great team player with a can do attitude
- Great communication skills – you’ll be talking and emailing with a lot of different stakeholders
Desired skills and experience:
- Minimum educational experience: high school diploma or GED equivalent
- 2+ years healthcare administrative/office experience
- Proficient in technology – you’ll be working in Gmail /G Suite
- A history of being organized and having high attention to detail – it’s the little things that matter
- Previous experience in social services a plus
- Fully bilingual (English/Spanish) preferred but not required