Employer: Vortala Digital
Client Support Specialist
- Family-Friendly Hours & Work from Home
- Fast-Growing Digital Marketing Leader
- Healthcare Focus… Helping Doctors Succeed
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet.
Today, our dedicated team of 70 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
Is our culture a good fit with your work and life philosophy?
Our brands include, Perfect Patients (allied healthcare), Smile Marketing (dental) and we’re expanding into other healthcare verticals.
ABOUT THE ROLE
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts.
To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
HOW TO SECURE AN INTERVIEW
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone matter that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic html skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential.
Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).