Our Remote Health Team is looking for a full-time, seasoned Client Support Specialist.
Our Client Support Specialists are at the forefront of customer interactions and are key to our exceptional client experience strategy. This role will provide assistance via phone, chat, and email. You will help clients with account adjustments, appointment scheduling, system navigation, answer general questions, as well as de-escalate and triage challenging situations. Beyond working in Hubspot Service (our CX platform), our Remote Health team hosts insightful, non-judgmental group webinars to our clients, educating them about their bodies and health through their DEXA scan results, providing motivation to succeed!
We are looking for an experienced CX professional who is obsessed with delivering an exceptional customer experience, has a strong familiarity with CX KPIs and processes, and a passion for health and wellness.
What Will You Do?
- Handle daily phone, chat, and email customer service requests originating from customers and from teammates.
- Provide comprehensive review of results from BodySpec’s body composition analysis system to individual clients via webinar, leveraging our presentation templates.
- Answer client questions about nutrition, health, fitness, and the DEXA technology.
- Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues.
Notes:
- This is a 5-day a week fully remote position.
- Must be able to work Saturdays on a consistent basis. Days off will be Sunday and Wednesday.
- Schedule:
- Mondays- 11:00am- 7:30pm EST
- Tuesdays- 11:30am- 8:00pm EST
- Thursdays- 8:00am- 4:30pm EST
- Fridays- 9:00am- 5:30pm EST
- Saturdays-8:00am-4:30pm EST
- Please note that schedule is subject to change to accommodate business needs (ample notice provided)
- Schedule:
- Previous, extensive Customer Service experience required.
- Previous professional experience in a health/ fitness related field is required.
Compensation:
Starting rate of $18.03
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals. All goals are designed to be challenging but doable, and we hit all our monthly goals in 2022 except one.
- All team members regardless of status or position are eligible for stock option grants, which are awarded based on performance.
- We expect both hourly and bonus compensation to grow as the company grows. Additionally, all base wages are adjusted for inflation and cost of living changes every 6 months.
Benefits:
- Sick leave
- Paid time off
- Health, dental, and vision insurance
- 401k
- Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
- Employee assistance program
- Regular virtual social events