If you like solving problems, keeping clients calm, and running point on support tickets, this role puts you on the front line of a growing fintech platform where “customer first” is the whole game.
About Payabli
Payabli is a payments infrastructure and monetization platform built for vertical software companies. Through a developer-friendly API and embedded payment components, Payabli helps platforms accept and issue payments while managing payment operations in one stack, with enterprise-grade security and compliance.
Schedule
- Full-time
- Remote (Location listed: Phoenix)
What You’ll Do
- Serve as the front line for the Client Support Team handling inbound inquiries
- Respond to and resolve partner support tickets
- Respond to and resolve merchant support tickets
- Triage, document, and escalate issues to internal teams when needed
- Maintain SLAs and track ticket status through completion
- Maintain customer records and document changes accurately
- Contribute to external communication resources (templates, messaging library)
- Identify repeat issues and collaborate internally to improve resolution paths
- Partner closely with Customer Success Managers for smooth handoffs and shared context
- Collaborate with Engineering/Technical Support, and Onboarding/Risk/Compliance teams
What You Need
- 1+ year of customer support, help desk, IT support, or similar customer-facing experience
- Strong problem-solving and written communication skills
- Strong interpersonal skills and comfort communicating daily with clients
- Experience with ticketing systems (Zendesk, Freshdesk, or similar)
- Exposure to financial software or payment systems (plus, not required)
Benefits
- Comprehensive health, dental, and vision benefits
- Flexible remote work environment
- Collaborative, growth-oriented culture
- Competitive base and growth trajectory within Client Success and/or Payments
If you’re trying to move into fintech, this is a solid “get in the door and level up” support role.
Happy Hunting,
~Two Chicks…