Firegang
As Client Success Team Support, you will be working closely with our Client Success Team to provide up-to-date information on marketing performance and to identify and troubleshoot issues as they arise. You’ll be a crucial part of a team that will rely on you to provide them with accurate data so they can share it with our clients.
This is a remote position available to candidates located anywhere in the US.
Job Responsibilities: (note: you will be trained on all of these!)
- Create monthly performance reports for our clients (dentists and dental offices). These reports communicate results from marketing efforts including SEO, Google Ads, Facebook marketing, and call reporting.
- Update training documentation on internal processes, as our procedures are constantly changing and improving.
- Complete Client Competitor Analysis Research via Google, and Yelp, researching dental websites, and making phone calls
- Complete verification tasks as needed – these will be accomplished via phone calls and email
- Cross-train with our Quality Assurance department as a backup for a phone calls, web leads, and website review
- Cross-train on client onboarding to support Client Success and Onboarding Team
- Special projects on an as-needed basis
Requirements:
- A meticulous eye for detail
- Proven ability at self-educating
- Able to provide accurate data that is clearly communicated and meets set deadlines
- A fast learner who isn’t afraid to ask questions
- Experience in some type of reporting and/or data management
- Excels at, and also enjoys, repetitive tasks
- A proactive attitude
- Problem solver who enjoys researching and providing solutions
- A team player
- Self-motivated and able to work independently with minimal supervision
Relevant Experience:
- PowerPoint or Google Slides (we use Slides) – required
- Excel or Google Sheets – required
- Google Analytics – basic familiarity preferred
- Google AdWords – basic familiarity preferred
- Facebook Ads/Business Manager – basic familiarity preferred
- Some type of reporting or data management system – strongly preferred
- Process documentation/creation of workplace manuals – bonus!
Benefits:
Full-time Hourly Position, $15-18/hour
100% Telecommute
PPO Health Benefits (medical/dental)
401K Option with matching
Generous PTO and Holiday Schedule
Life, AD&D, Short, and Long Term Disability Insurances