Join Maven Clinic, the world’s largest virtual clinic for women and families, supporting employers, health plans, and members with innovative digital care programs.
About Maven
Maven offers clinical, emotional, and financial support across fertility, family building, maternity, pediatrics, and menopause—all in one platform. Trusted by 2,000+ employers and health plans, Maven has earned recognition from TIME 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work.
Contract Term
- September 2025 – March 2026
- Remote, U.S.-based
- $40–$50/hour (based on experience)
Role Overview
You’ll be part of the SMB Client Success team, supporting a high volume of employer accounts. You’ll manage day-to-day client requests, maintain efficiency through standardized processes, and coordinate with cross-functional teams to deliver an exceptional client experience.
Key Responsibilities
- Manage a pooled support inbox for SMB clients
- Troubleshoot client issues, identify roadblocks, and suggest process improvements
- Maintain team playbooks, templates, and documentation for scalability
- Use Salesforce for case triage, communication, and resolution
- Coordinate client activities: reporting, marketing requests, meeting facilitation
- Provide data-driven insights for engagement strategies and program effectiveness
- Follow escalation protocols and ensure timely responses
- Partner with Client Success Managers, Operations, Sales, and Product teams
Qualifications
- 2–4 years’ experience in client success, account management, customer marketing, or operations
- Experience managing a high volume of clients
- Familiarity with health benefit programs (employer, channel, payer)
- Background in digital health, wellness, or family health (preferred)
- Skilled in Salesforce, Looker, Microsoft Suite; familiarity with Gainsight, HubSpot, Matik, or Optimizely a plus
- Strong communication, presentation, and client-facing writing skills
- Ability to develop scalable processes and work cross-functionally
- Self-motivated, adaptable, and effective in a fast-paced startup
Benefits for Full-Time Employees (not applicable for contractors)
- Access to Maven’s full care platform (mental health, family planning, pediatrics, reproductive health)
- Wellness partnerships and hybrid work perks
- 16 weeks paid parental leave + new parent stipend
- Annual professional development stipend + career coaching
- 401(k) match with immediate vesting
Maven is an affirmative action and equal opportunity employer.
Happy Hunting,
~Two Chicks…