Zelis Healthcare
POSITION OVERVIEW:
The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Client Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline into the rest of Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don’t worry if you don’t have previous call center experience, we are happy to teach you!
KEY RESPONSIBILITIES:
- Answer incoming calls and make outgoing calls to clients to answer questions regarding payment and data processes
- Work to resolve any outstanding issues, explain use of electronic payment options (credit cards, direct electronic funds transfer)
- Assist providers in signing up for direct electronic funds transfer product as well as assisting with registration process, web portal set-up and provider portal questions
- Navigate Zelis systems and processes efficiently with the goal of providing quick and thorough responses to our clients
- Build and maintain a thorough knowledge of Zelis Payments products and solutions
- Build and maintain a thorough knowledge of company policies and procedures, especially related to privacy
PROFESSIONAL EXPERIENCE AND QUALIFICATIONS:
- Passion for customer service and helping people
- Excellent telephone etiquette and verbal communication skills
- Proficiency in problem-solving and basic troubleshooting
- Computer proficiency and technical aptitude
- Attention to detail
- Consistent and reliable
- Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
- Demonstrated resilience and resourcefulness in customer service situations
EDUCATION:
High School Diploma