job requisition id
R1159
Amplify, an Ovation Healthcare company is seeking strong Client Operations Representative with proven customer support or client service experience in a dynamic and fast-paced environment with varied responsibilities. The ideal candidate will have a demonstrated record of time management skills, attention to detail, problem solving, and effective communication.
Qualifications
Customer Support or Client Service Experience: 3+ years (Preferred)
Healthcare Related Background and/or Industry Experience: 2+ years (Preferred)
Work from Home Position Requires Reliable High Speed Internet Connection
Requirements
Excellent analytical and critical-thinking skills.
Self-motivated, capable of working in teams or independently.
Excellent written and verbal communication skills.
Proactive approach with willingness to undertake varied client tasks.
Understanding of HIPAA regulations in regard to patient information and permissible disclosures.
Excellent organizational skills and high level of attention to detail.
Must adapt and demonstrate the ability to work independently from home in a fast-paced, changing and goal-oriented environment.
Essential Functions
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Effectively manage aging of accounts through consistent status auditing utilizing the Account Summary aging tools.
Monitor client collections and placements, and report discrepancies to management and IT
Maintain accurate and up to date Wiki information, processes, and procedures for assigned clients. Review quarterly for effectiveness and accuracy.
Manage all open and pending incidents and tickets through to resolution.
Complete and review monthly reconciliations to ensure accuracy of inventory.
Update CMR tickets will all relevant information, including meeting notes, reports and client process changes.
Maintain a thorough and effective contingency plan to ensure clients service level expectations are met at all times.
Comply with all data collection, reporting, and auditing activities including reconciliations, bad debt reviews, reviewing account placements and payment files, and account status auditing.
Complete client specific reports and requirements in a timely manner.
Take initiative and action to respond, resolve, and follow up regarding customer service issues and client requests in a timely manner.
Provide outstanding customer service to all external and internal customers.
Meet deadlines despite frequent interruptions and redefined priorities.
Maintains client and/or position specific daily productivity and quality expectations.
Other duties as assigned.
Job Type:
Full-Time
Schedule:
Monday to Friday
Education:
GED/High School Diploma
Work Location:
One location
Work Remotely:
Yes