Description
Overview
Join our team as a Client Operations Coordinator and become the cornerstone of our client interactions, ensuring an unparalleled customer experience. Your passion for customer assistance, adept problem-solving skills, and dedication to exceeding expectations will shine in this role. With excellent communication, organizational skills, and a positive attitude, you will excel in this dynamic environment.
As a Client Operations Coordinator, you will handle order processing for customers with precision, ensuring accuracy and timeliness. Your stellar customer service experience will be showcased through prompt inquiry responses, issue resolution, and proactive feedback provision. Collaborating across departments, you’ll contribute to our global objectives and support company-wide goals. Working closely with our Operations team, you’ll collaborate with colleagues to drive success under the guidance of our US Senior Manager, Client Services.
Requirements
Candidate Profile
Based on this role’s scope and responsibilities, we are seeking candidates with the following qualifications, skills, attributes, and competencies:
Competencies:
- Action Oriented – Readily takes action on challenges, displays a can-do attitude in good and bad times, and steps up to handle tough issues.
- Being Resilient – Handles and manages crises effectively and is confident under pressure. Maintains a positive attitude despite adversity.
- Situational Adaptability – Readily adapts personal, interpersonal, and leadership behavior, picks up on situational cues and adjusts in the moment to customer feedback.
- Customer Focused – Externally focused and aware of customer needs. Listens to customer problems, identifies solutions, and communicates effectively back to the customer.
Minimum:
- Minimum 2 years of related work experience.
- Shipping courier experience (international shipping experience strongly preferred).
- Order processing through an order processing system (Microsoft BC experience strongly preferred).
- Former experience in fielding inbound calls.
- Former experience working in technical backend environments.