Step into a frontline role where your empathy and problem-solving skills turn challenges into resolutions. As a Client Escalations Representative, you’ll handle complex customer issues with professionalism, ensuring timely and effective solutions that leave customers feeling heard and supported.
About the Company
This organization is committed to delivering excellent customer experiences through responsive service and reliable support. By valuing both customers and employees, the company fosters an environment built on problem-solving, respect, and growth.
Schedule
- Full-time, remote position
- Standard shift: 11:00 AM – 7:30 PM EST
- Occasional overtime may be required during peak periods
What You’ll Do
- Respond to escalated inquiries via phone, email, or chat with professionalism and care
- Investigate and resolve complex cases, collaborating across departments
- Communicate clearly, empathetically, and consistently throughout the resolution process
- Document customer interactions and resolutions in the CRM system
- Identify root causes of recurring complaints to prevent future issues
- Escalate unresolved cases to higher-level management when needed
- Provide process improvement feedback based on customer trends
- Stay current on policies, products, and industry standards
What You Need
- High School Diploma required; Associate or Bachelor’s degree preferred
- 2+ years of customer service experience with escalation handling
- Strong problem-solving and conflict resolution skills
- Excellent verbal and written communication abilities
- Ability to remain calm and professional under pressure
- Proficiency with CRM systems and multi-channel support tools
- Strong organizational skills with the ability to multitask
Preferred Qualifications
- Industry experience in telecommunications, e-commerce, or finance
- Familiarity with multi-channel support (phone, email, chat)
Benefits
- Competitive pay: $20/hour
- Remote flexibility with supportive team environment
- Career growth opportunities in customer service and operations
- Ongoing training and development resources
Bring empathy, composure, and a solutions-driven mindset to a role where every resolution makes a difference.
Happy Hunting,
~Two Chicks…