Client Coordinator

Employer: ExamWorks

If you are an administrative or customer service professional and would like to transition to a 100% REMOTE position, this may be the job for you!
ExamWorks is seeking a Client Coordinator to join the team! The schedule will be Monday – Friday.
The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client.
This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing.
All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.

Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information
Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed
Maintains daily contact with the QA department regarding workflow and pending report status
Files and archives open and closed cases
Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system
Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion
Performs various clerical duties such as typing, filing, emailing, and proofreading as required
Assists in resolution of customer complaints and quality assurance issues as needed
When necessary, notifies management of any report issues or concerns
Ensures all practices are carried out in accordance with state and federal safety and legal regulations

High school diploma or equivalent required
1+ years clerical experience; or equivalent combination of education and experience
Experience in a medical office or insurance industry preferred
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
Must be able to maintain confidentiality