Abarca
What you’ll do:
In a few words…
Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…
From overseeing the implementation of new clients, products, and services to managing client relationships for all our accounts, the Client Success Team focuses endlessly on looking for ways to satisfy every single client need! Our Client Operations & Engagement team delivers excellence in all matters relating to client support and relationships. They provide guidance, attend to daily needs, identify new pathways for business expansions and alert at new potential opportunities.
As our Client Coordinator, you are the face representing Abarca and your job is to identify and respond proactively and quickly to any situation pertaining to clients. Also, you will identify, respond, and triage any situation our clients bring up. Ensuring that excellent service is delivered to our pharmacies, payers, health plans, unions and more is of the upmost importance. Your strategic and enthusiastic solution-driver mind will put our clients at the core of everything to maintain and guarantee the best experience for them, ensuring a positive relationship between client and organization.
The fundamentals for the job…
- Provide support within Client Services Team managing operational calls, agenda development, key client meetings and requests by capturing significant discussion topics and action items as well as sharing input and solutions to address client needs, considering Abarca’s priorities and team promises.
- Follow up pending topics and reach out to other business areas to provide resolutions for timely completion.
- Support and identify special projects and process improvement opportunities to enhance organizational processes and service deliveries. Manage and document project tasks.
- Be the first-tier support for Darwin Users; this requires good understanding of Darwin Platform logics and functionality as well as client business requirements and benefit rules.
- SLA oversight, including understanding and ensuring change requests from clients are submitted through CRM and confirmed to client within the agreed times.
- Maintenance and tracking of CRM deliverables per areas/clients assigned. Use of dashboards and reports to track client or internal agreed upon SLA’s and report it to Client Advisors.
- Prepare and/or request client reports from other operational departments within Abarca.
- Generate and analyze reports to make recommendations internally and to clients as well as identify proactively any issues with output content.
- Conduct user-acceptance testing on system enhancements including documenting and communicating test results if requested.
What we expect of you:
The bold requirements…
- Bachelor’s Degree in, Business, Math, Computer Systems, or a related field. (In lieu of a degree, equivalent relevant work experience may be considered.)
- 3+ years of experience as account manager or related position.
- Project coordination experience.
- Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
- Excellent oral and written communication skills.
Nice to haves…
- Knowledge of PBM, Health Care, and Insurance.
- Bilingual fluency in Spanish and English.