Employer: Zotec Partners
At Zotec Partners, our People make it happen.
Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work.
Over 20 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 1,000 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.
We’re seeking a Client Bill Associate to join us.
As a Client Bill Associate, you will be an integral part of advancing the client bill team and shaping the needs, goals, and expectations of the client as a trusted and loyal advisor in order to ensure accurate monthly invoicing.
What you’ll do:
- Build client trust and confidence in Zotec through delivery and reinforcement of our proven processes and technology
- Maintain an in-depth understanding of assigned clients’ overall invoicing accounts and accurately release monthly invoices
- Become knowledgeable and proficient with Group Bill Portal tool developed by Zotec
- Training and walk throughs with client and client contacts on online portal implementation
- Work to collaboratively resolve any escalated issues through appropriate internal channels
- Answering and returning inbound calls & emails from clients and contacts regarding questions & escalations
- Confidently interpret requests and answer client questions
- Attend weekly scheduled calls to assist existing clients and contacts with invoicing questions and needs as applicable
- Attend implementation calls as needed for new clients as applicable
- Ensure work queues are maintained and within SLA guidelines while communicating trends and issues
- Monitor and report on weekly status as applicable
- Complete other duties as assigned
What you’ll bring to Zotec:
- 1-2 years of medical billing knowledge required
- Associates degree or equivalent work experience
- Direct client experience, interaction, and communication preferred
- Expertise in Microsoft Office suite of products
- Excellent analytical, communication and organizational skills
- Ability to see the big picture while working through requirements and requests
- Must be able to communicate effectively and confidently with management and clients
- Ability to work in a team environment and individually
- Ability to manage multiple priorities in a fast-paced environment with a flexible mentality to adapt to change when needed
- Professionally exercises discretion and independent judgment in day to day work.
We are passionate about empowering our employees to be extraordinary – and they continue to come through. So, if you are an Innovator, Collaborator and Doer, then welcome home.
Learn more about our organization, by visiting us at www.zotecpartners.com
E-Verify and Equal Opportunity Employer