Employer: Markel
Job Summary:
This position will be responsible for the resolution of claims of average complexity and low to mid exposure personal lines marine claims. The primary purpose of this job is to investigate, evaluate, negotiate and settle assigned claims by collecting and analyzing data according to policy application and/or contract provisions. The position will have responsibility for decision making within their authority and work under the general direction from their manager.
- Typically handle low to moderate exposure personal lines marine claims.
- Confirm coverage of claims by reviewing policies and documents submitted in support of claims. Analyze coverage and communicates coverage positions.
- Ability to draft coverage position letters independently
- Utilize acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records
- Conduct, coordinate, and direct investigation into loss facts and extent of damages
- Evaluate information on coverage, liability, and damages to determine the extent of insured’s exposure
- Set reserves within authority or makes recommendations concerning reserve changes to manager
- Utilize diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim
- Negotiate and settle claims directly with claimant
- Prepare reports by collecting and summarizing information
- Participate in special projects or assists other team members as requested
- Ability to travel to industry conferences or meetings, if required
- Provide timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
- Identify subrogation opportunities and fraud potential and makes appropriate referrals
- Strong emphasis on customer service to both internal and external customers
Education
- Bachelor’s degree or equivalent work experience
- Advanced degree, or focused technical degree a plus
Certification
- Must have or be eligible to receive any necessary claims adjuster license(s)
- Must have or be willing to successful complete basic insurance courses or achievement of industry designation (INS, IEA, AIC, ARM, SCLA, CPCU)
Work Experience
- Minimum of two to five years of claims handling experience or equivalent combination of education and experience
- Knowledge of insurance industry or claims handling preferred,
- Successful completion of two years as an Associate Claims Specialist,
- Knowledge of marine accident investigation techniques
Skill Sets
- Excellent written and oral communication skills
- Strong analytical and problem solving skills
- Strong organization and time management skills
- Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
- Ability to work both alone and in a team environment
- Strong desire for continuous improvement
Please note: Markel’s phased approach for re-entry into our buildings is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/governmental requirements and recommendations. As a result we implemented a hybrid return to work strategy that allows for three days in the office every week.
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. All full time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Work location is flexible if approved by the Company, except that position may not be performed in Colorado