We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will work from home (remote) and may live and work in any state where Wawanesa currently operates in the U.S..
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.
News about The Wawanesa General Insurance Company:
The Wawanesa Mutual Insurance Company (Wawanesa Mutual) has entered into a definitive agreement to sell Wawanesa General Insurance Company (Wawanesa General), its U.S. subsidiary, to the Automobile Club of Southern California’s affiliated insurer, subject to regulatory approval and other customary closing conditions. Read here for more information.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team. Because we are almost entirely remote and we want our teammates to feel connected to each other and our members, we expect cameras to be on and that you be visible during team meetings, trainings, one-on-ones and other internal meetings.
Job Overview
Claims Service Ambassador II contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable recording and adjustment of non-complex auto and/or property claims across multiple channels. The Claim Service Ambassador II position works remotely establishing and processing First Notice of Loss (FNOL) claims in a fast-paced high volume virtual call center environment.
Compensation: Depends on experience and varies by location
Colorado Compensation:
- The pay range for this position is $23.87 – $37.60 per hour, depending on experience.
- This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.
Nevada Compensation:
- The pay range for this position is $25.06 – $37.60 per hour, depending on experience.
- This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Washington Compensation:
- The pay range for this position is $23.87 – $35.81 per hour, depending on experience.
- This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Schedule:
Training Schedule (First few weeks)
- Monday – Friday, 8:00am – 4:30pm Pacific Time
Regular Schedule
- Monday – Friday, 10:30am – 7:00pm Pacific Time
- Saturdays, 8:00am to 4:30pm Pacific Time
- You will be scheduled to work 5 days per week with two days off
Job Responsibilities
- Handle a large volume of inbound and outbound calls in a timely manner
- Adjust claims from inception to completion in a proactive manner
- Provide exceptional customer service
- Within a limited scope, interpret policy wordings, determine policy coverage and ensure appropriate reserving
- Within a limited scope, investigate losses to determine liability
- Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
- Within a limited scope, negotiate with insureds, claimants, lawyers and insurers
- Coordinate services with vendors and service providers
- Maintain accurate records based on company standards and policies within the claims system
- Perform other duties as assigned
Qualifications
- Exceptional customer service skills including empathy and concern for our customers
- Strong communication skills, both written and oral
- Strong investigative and analytical skills
- Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Detail oriented with a critical degree of accuracy regarding data entry
- Strong negotiation skills
- College/University degree is preferred
Benefits and Other Total Rewards Components Include:
- Medical, Dental and Vision
- Flexible spending accounts (FSA)
- Voluntary benefit plans – accident, hospital indemnity and critical illness
- Supplemental short and long-term disability benefits
- Life insurance
- Enhanced 401K plan
- Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
- You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
- Tuition Assistance and much more