Claims Administrator (SCA) HHG/Military Move
HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.
This is an SCA position .
Position Summary :
HomeSafe Alliance is seeking a Claims Administrator/Data Processor with experience in HHG/Military Move.
Under limited supervision the Claims Administrator will provide administrative and clerical support for claims processes. Respond to internal and external customer disputes and inquiries according to company policies. The role requires high efficiency in producing documents and running reports. Must be exceptionally customer service oriented, highly organized, have strong verbal and written communication skills, and possess a friendly, helpful demeanor.
Required Education, Knowledge & Skills:
- High school diploma or equivalent, some college preferred
- Must be a U.S. citizen due to contractual requirements.
- Excellent communication skills, oral and written
- Excellent organizational and time management skills
- Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint)
- Ability to handle multiple tasks with speed and accuracy and with attention to detail
- Positive interpersonal and problem-resolution skills
- Previous knowledge and/or experience working in an administrative/data processing role within Military Move, personal property or cargo claims environment highly preferred.
Job Functions:
- Assist with answering and directing Claims Department phone calls and emails; making sure all areas are documented
- Assist in gathering necessary documentation and information from customers and/or service providers
- Receive new claims, register in the system, and assign to a Claims Adjuster
- Send related claim forms and documents as needed or requested
- Generate monthly, weekly, and daily Claims Data reports as needed
- Performing high-value traces, communicating results to customers, and scheduling and tracking items found
- Interface with the Adjuster, Agent, and customers to obtain information to ensure completeness of the information and update the claims system
- Performs follow-up on claims and updates system with new information as it is received
- Process and review claims settlement letters and checks
- Provide excellent customer service using sound judgment and decision making
- Typing, filing, scanning, copying and general office clerical duties
- Performs other job-related duties as needed
Note : This position is fully remote / work from home. HomeSafe will supply appropriate needed equipment. Employee provided high speed internet is required.
I nclusion and Diversity at HomeSafe Alliance:
At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
Benefits:
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired employees
- 401(k)
- Health and Wellness Programs
- Disability, Life and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical
- TRICARE Supplement Plan
- Voluntary Benefit Plans
- And more!
HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
HomeSafe — Delivering Solutions, Changing the World.
HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.
More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.
With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.
We thank you for your service, and for the privilege of serving you in return.
A t HomeSafe, We Deliver.
Fraud Alert
Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.
HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.
Benefits:
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired employees
- 401(k)
- Health and Wellness Programs
- Disability, Life and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical
- TRICARE Supplement Plan
- Voluntary Benefit Plans
- And more!