At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.
Salary Grade: 504
Location: Dallas/ Ft. Worth
Overview:
The Claim Representative IV is an intermediate Claims role under minimal supervision responsible for detailed understanding of applicable state and insurance industry laws and regulations. The incumbent will process, investigate, negotiate and settle a variety of increasingly complex P&C inquiries and claims. Serves as technical lead, may coordinate work of others, and develop solutions to improve team performance. May require examinations/licensing.
Representative This customer-facing (internal/external) role provides customer service support by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. A representative contributes to team effort by accomplishing set goals.
General Profile:
- Analyze claims to determine need for additional investigation
- Deal / communicated directly with 3rd parties and customers in the investigation, negotiation and conclusion of claims in accordance with established procedures
- Evaluate / approve / pay claims up to pre-approved limit dependent on products serviced
- Excellent oral and written communication skills
- Demonstrated excellent analytical and problem solving skills and decision making ability
- Demonstrated mathematical aptitude
- Demonstrated ability to interpret medical and insurance documentation
- Appropriate certifications, exams/licensing as required for P&C, including DP & GAP
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.
Skills & Knowledge That Prepare You for This Role:
- The Claim Representative IV competencies include:
- Serve the Customer
- Drive for Results
- Knowledge of CUNA Mutual Group.
- If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.
- Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
- Base Salary Range:$48,100.00 – $72,100.00
- At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.