Chick-Fil-A 1099

Job Details

Description

Description

Voted “Best Place to Work in FL”* by the Sun Sentinel!

We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers and our amazing team of service representatives!

Responsibilities:

• Strong desire to be helpful and take ownership and resolve customer situations 
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Provided customer relationship management tool to research inquiries and document customer interactions
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Guide callers through troubleshooting, navigating the client’s menus
• Maintain required product knowledge to deliver best in class service 
• Exhibit a positive attitude and bring enthusiasm to work each and every day 
• Proven record of great attendance and demonstrating skills as a team player

Qualifications: 

• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar 
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Seek 1+ yrs of experience & familiarity in the food ordering
• Must be able to communicate effectively with customers, management, and co-worker