Voted “Best Place to Work in FL”* by the Sun Sentinel!
We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers and our amazing team of service representatives!
Responsibilities:
Strong desire to be helpful and take ownership and resolve customer situations
Identify root cause of inquiries by asking probing questions to determine the best solution
Provided customer relationship management tool to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Guide callers through troubleshooting, navigating the client’s menus
Maintain required product knowledge to deliver best in class service
Exhibit a positive attitude and bring enthusiasm to work each and every day
Proven record of great attendance and demonstrating skills as a team player
Qualifications:
Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Seek 1+ yrs of experience & familiarity in the food ordering
Must be able to communicate effectively with customers, management, and co-worker