Applicants must be US based*
About Digital Reach Agency:
Digital Reach Agency is a full-service digital marketing agency focused on becoming the best B2B SaaS & Tech provider.
At Digital Reach, our focus is on B2B digital marketing, data attribution, tracking our clients’ customers’ actions through the funnel and providing clarity into KPIs and ROI. In-depth tracking and complete transparency are hallmarks of our digital marketing services, helping our clients track KPIs in real-time and transforming digital marketing into a reliable revenue-center. We’ll help our clients with tracking revenue, simplifying and demystifying the digital marketing experience, and presenting it in terms of clear dollars-and-cents ROI.
Department:
Chat
Position Overview:
We are currently seeking a highly skilled and motivated individual to join our Chat team as a Drift expert. The ideal candidate will possess in-depth knowledge of the Drift platform, with the ability to audit client accounts, prioritize recommendations, and lead client calls to ensure the optimum performance and effectiveness of chat services. A proven track record of consistent client retention and concrete examples of how you’ve been able to implement or pivot chat strategies to align with client demands is a big plus
Responsibilities:
- Platform Expertise:
- Serve as the subject matter expert on the Drift chat, providing insight and guidance on its features, capabilities, and best practices.
- Stay updated with the latest updates and features released by Drift, and understand how they can be best utilized for our clients.
- Client Account Auditing:
- Conduct thorough audits of client accounts to identify areas of improvement, inefficiencies, and opportunities for optimization.
- Develop and present detailed audit reports with findings and recommendations to both internal teams and clients.
- Recommendation Prioritization:
- Collaborate with clients and internal teams to prioritize recommendations based on impact, feasibility, and client goals.
- Develop implementation plans for approved recommendations and oversee their execution, ensuring they align with client objectives and deliver optimal results.
- Client Communication:
- Lead client calls, presenting findings, recommendations, and updates in a clear, concise, and engaging manner.
- Address client queries and concerns effectively, maintaining high levels of client satisfaction.
- Performance Monitoring:
- Continuously monitor the performance of the Drift platform for assigned client accounts, ensuring that it meets or exceeds defined goals and KPIs.
- Provide regular performance updates and insights to clients and internal stakeholders.
Qualifications:
- Required:
- Minimum 2 years of experience working with the Drift platform.
- Strong understanding of multi-channel digital marketing principles / strategies and how Drift can augment them.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively within a team environment.
- Preferred:
- Previous tenure at Drift as a CSM or other related position
- Familiarity with leading CRM / MAP (SFDC, MKTO, Hubspot)
- Drift Certifications
- Experience in a client-facing role within a digital marketing agency or at Drift.
- Knowledge of other chat platforms and digital marketing tools.
Compensation:
This is a contract position. Hours may vary.
Range is $35 – 50 USD per hour depending on experience.